Return Policy

Returns & refunds

Tap a section for more information.

Right of withdrawal

You have the right to withdraw from your order within 14 days of receiving the goods.

Return costs

The buyer generally bears the cost of returning the goods. A free return label is not provided unless the error is on our side.

Conditions for a return

The goods must be unopened, unused, in their original packaging and in perfect condition. Any seal present must not be removed or damaged.

Hygiene & opened products

For reasons of hygiene, opened, used or unsealed products are excluded from return, to the extent legally permitted.

Photo before returning

To speed things up, please send a photo of the goods to support@magicmilk.de beforehand.

Please state: “Return for refund” or “Return due to wrong goods”.

Inspection & refund

Once the return arrives, the goods are inspected. Processing the refund can take up to 14 days.

Contact

If you have questions, please write to support@magicmilk.de and quote your order number.