How do I take Magic Milk for the best results, and how much weight will I gain?

🥛 Use & intake recommendationFor regular use we recommend taking 1 sachet of Magic Milk a day as stated on the packaging.Put the contents of one sachet into approx. 200 to 250 ml of lukewarm water or lukewarm milk, stir well until the powder has completely dissolved, then drink slowly.It is ideally taken in the morning or about 30 to 45 minutes before a meal. Many customers deliberately build Magic Milk into their daily routine so that they think more regularly about their diet, their meals and their building phase.One pack contains 30 sachets and is therefore ideal as a companion for regular use over several weeks. A consistent routine matters especially when building up. That includes enough meals, a conscious diet, enough fluids, sleep, exercise and a healthy lifestyle.Magic Milk replaces neither a meal nor a balanced diet. As part of a varied diet it can help support a regular eating routine.Customer experiences vary from person to person. Some customers report positive changes within their personal routine. These experiences cannot be transferred to everyone and are no guarantee of any particular weight gain, effect or result.Do not exceed the recommended daily intake. The details on the respective product packaging, the label and the current batch always take precedence.

How do I best stop, and may I take breaks in between?

Stopping and long-term routineMagic Milk can be stopped at any time. As every body reacts differently, individual changes after stopping cannot be ruled out.The details on ingredients, composition and properties are based on the manufacturer information, packaging information and batch details currently available to us. The details on the respective product packaging, the label and the current batch always take precedence.Once you have reached your personal target weight, it can make sense to reduce intake step by step while making sure you eat enough, in a balanced and regular way. Many customers first build Magic Milk into their routine daily and later reduce it to, for example, every second or every fourth day.Stopping immediately is possible, but it can mean that the eating routine built up beforehand becomes irregular again. For long-term weight stability, what matters most is regular meals, a sufficient calorie intake, a healthy lifestyle, enough fluids, sleep and a fixed routine.Magic Milk replaces neither a meal nor a balanced diet. No particular effect, weight gain or lasting weight maintenance can be guaranteed. Individual results may vary.

Is it safe for my health, are there side effects?

Unless expressly stated otherwise, our products are food supplements or complementary food products and not medicinal products. Food supplements are intended to complement the general diet and replace neither a balanced, varied diet nor a healthy lifestyle.Used as intended, our products are used by many customers as part of their personal routine. The feedback known to us varies from person to person, however, and cannot be generalised. Customer experiences, reviews or social media content are no guarantee of any effect, tolerance, freedom from complaints, safety or identical results.As with all food supplements and plant-based products, individual reactions, intolerances or allergic reactions cannot be ruled out. This applies particularly to sensitive individuals or where there are known allergies or intolerances to milk, wheat, gluten, herbs, spices, plant components, caffeine, flavourings or other ingredients.In isolated cases, discomfort, gastrointestinal complaints, a feeling of fullness, nausea, flatulence, tiredness, skin reactions, allergic reactions, headaches, dizziness, sleep problems or circulatory reactions may occur, among other things. This list is not exhaustive.Do not exceed the recommended daily intake. Taking more does not automatically mean a better effect and may carry risks.People with allergies, intolerances, pre-existing conditions or chronic complaints, and those who are pregnant, breastfeeding, taking medication or uncertain about their health, should seek medical advice before use.If complaints, intolerance or unusual reactions occur during or after use, stop using the product and seek medical advice. In the case of severe complaints, breathing difficulties, swelling, circulatory problems or signs of an allergic reaction, seek medical help immediately.The details on ingredients, composition, use and properties are based on the manufacturer information, packaging information, label details and batch information currently available to us. The details on the respective product packaging, the label and the current batch always take precedence. Should details on our website differ from those on the packaging or in the manufacturer documents, the details on the respective product packaging, or the most recent official product documents, take precedence.Our support team is available for questions about your order, use or general product information. Our support team does not provide medical advice, diagnosis or treatment and cannot replace advice from a doctor.WhatsApp support: +49 15565 408252

Why does Magic Milk make me tired at first?

It can make you tired — but it does not have to. Some people notice it clearly in the first few days, others not at all. Both are normal.When it does happen, it is usually at the start: your body gets a serving shortly before a meal, plus a blend of ten plant-based ingredients it does not know yet. That is work to begin with — and work costs energy. For most people it settles after the first few days.What helps: enough sleep, enough to drink, taking it at the same time each day. If the tiredness bothers you, take the stick later in the day or leave a day’s break. If you have unusual reactions, pause and seek medical advice.[[BILD-MUEDIGKEIT]]

Will my weight stay stable if I stop taking Magic Milk?

No particular weight gain or lastingly stable weight can be guaranteed, because every body reacts differently.Whether your weight stays stable after stopping depends on several factors. These include your personal genetics, your metabolism, your daily diet, your total calorie intake, exercise, sleep, stress, a healthy lifestyle and a fixed everyday routine.As part of a balanced diet, Magic Milk can help you build a more regular eating routine and be more conscious about your daily food intake. Used regularly and consistently over a long enough period, Magic Milk can accompany your personal building routine and help you plan meals more regularly and structure your eating habits better.What matters most is consistent use in line with the details on the product packaging and the intake recommendations on our page. Keeping to set times can also help you fit the product into your daily routine. A fixed routine can help your body get used to regular meals and a steady supply of energy.The specific use, intake amount and preparation always follow the details on the respective product packaging, the label, the current batch and the additional instructions on our website. Do not exceed the recommended daily intake.If you continue to eat enough, regularly and in a balanced way after stopping, the weight you have reached can be held more easily. If you take in noticeably fewer calories again, skip meals or your daily life changes, your weight may drop again.Magic Milk replaces neither meals nor a balanced diet. For long-term results, what matters most is a steady diet, regular meals, a healthy lifestyle and a stable routine.Individual results may vary. No particular effect, appetite stimulation, weight gain or weight maintenance is guaranteed.

Who is Magic Milk made for?

For anyone who wants to gain weight and has not managed it so far — because the appetite simply is not there, or because the body burns everything straight off again.Two groups are typical: people who say of themselves “I just can’t get anything down”, and people with a very fast metabolism for whom every meal evaporates.

What does Magic Milk actually do?

Magic Milk is an appetite stimulant. It stimulates your appetite and gets your metabolism into shape — so that you gain weight in the end.What it expressly is not: not food, not a calorie powder and not a meal replacement. So you are not drinking calories; you are getting your appetite back for what is already on your plate.

I eat enough and still do not gain weight — why is that?

That is exactly where Magic Milk comes in. When eating alone is not enough, it is usually not the amount on the plate but how your body deals with it.That is why simply forcing more down rarely helps — most people do not keep it up for longer than two weeks.

Does Magic Milk suit strength training and fitness?

Yes — especially then. In strength training, building up rarely fails at the training itself but at the eating around it. If you have no hunger after a session, you give away exactly the part that counts.Magic Milk replaces neither training nor nutrition. It makes eating easier again.

I do martial arts and burn everything straight away — is this something for me?

That is one of the most common cases we see. Martial arts, endurance sport, physical work: anyone who burns a lot every day often has even less appetite in the evening than before. The body never gets into surplus in the first place.Under heavy strain, appetite is the lever — not discipline.

When do I take the stick around training?

Best before a meal, not as a replacement for one. Whether that is in the morning, at midday or after training depends on your day.More important than the time of day: the same moment every day. One stick you take regularly does more than three you forget about.

How many packs should I take at the start?

Our recommendation: at least three packs, so three months.One pack is 30 sticks — one month. After the first month you notice whether your appetite responds; it usually only shows on the scales after that. Anyone who stops after one pack breaks off exactly where it starts.That is why the 2-pack and 3-pack are cheaper than single packs, and with a monthly supply you save on top of that without having to think about reordering.

How much do I need with a very fast metabolism?

If you do a lot of sport, work physically or know that you burn everything straight away, plan for longer from the outset — three to six months instead of one.Your body first has to get into surplus and stay there. With a high burn rate that simply takes longer than for someone who moves very little.

Which flavour should I take — Neutral or Strawberry?

Our recommendation is Strawberry. It is the newer version and the formula is set 20 % stronger than Neutral — more went into it during production, not less.On top of that comes the point where most people fail: you actually take what tastes good to you, every day. Neutral is unobtrusive in taste and goes into water, milk or a shake — which is exactly what some people find too boring after a few weeks, and then the pack stays in the cupboard.Neutral remains the right choice if you stir your stick into something that already has a taste of its own, or if you generally do not like fruity flavours.Still undecided? In the mixed 2-pack you get both and pay less than for two single packs.

Do you guarantee that I will gain weight?

No — and nobody is allowed to. In Germany and the EU, a food supplement may not legally promise a result. Anyone who guarantees you kilos is simply breaking the law.So we will tell you openly: how strongly your appetite responds depends on you — metabolism, diet, exercise, sleep. What we can promise is the quality in the pack and a 14-day right of withdrawal.

Is Magic Milk a protein shake?

No. Magic Milk is an appetite stimulant, not a protein powder and not a replacement for a shake. It does not give you a serving of protein; it makes eating easier again.The ingredients include milk powder and wheat germ, which naturally bring some protein with them. We deliberately give no nutritional values for this — we would only state them if we had them tested.

Can I combine Magic Milk with creatine and other food supplements?

Yes. Magic Milk combines well with familiar food supplements — creatine is the most common example among our strength athletes. They do not get in each other’s way: one is there for appetite, the other for training.What we expressly do not recommend: adding shakes and powders from just any supplier. We do not know what is in them — and in this market, what is on the label is far from always what is inside. Stick to brands you trust, or ask your doctor.

Has Magic Milk been tested?

Yes. In May 2026 a sample of our FOR X5 Magic Mixed Herbal Powder was examined by the Chemisches und Veterinäruntersuchungsamt Rhein-Ruhr-Wupper — an official testing laboratory accredited to DIN EN ISO/IEC 17025.It was tested against a long list of banned and prescription-only substances, among them sibutramine, sildenafil, ephedrine, synephrine and yohimbine. Result: every substance tested for was below the detection limit.The result relates to the sample examined. We record it here because it answers exactly the question people rightly ask about food supplements: is only what it says on the label really in there?

What is the difference between Strawberry and Magic Fruit Premium?

Magic Fruit Premium is our premium line — the highest tier we carry.Strawberry is the newer version of the classic Magic Milk and does not yet run under Premium. In the formula, however, it is set 20 % stronger than Neutral and is better made overall — which makes it the most sensible entry point for most people.In short: Neutral is the classic, Strawberry the better classic, Magic Fruit the premium class.

How do I know I am getting the original?

Most reliably by where you buy. The original is what you order here from us — Magic Milk Germany is the official source and has a firm link to the manufacturer. We know what is in every batch, and we have it tested.The most common warning sign is the price. If Magic Milk is offered somewhere strikingly cheaply, that is not a bargain but a sign that something else is in the pack.And this is the point most people do not know: the outer packaging can look genuine — and the contents still be an untested copy. The box alone will not tell you.

Why should I buy from you in particular?

Because we carry the original and can stand behind it:A firm link to the manufacturer — we know what is in the pack and where every batch comes from.Tested goods. Our FOR X5 was examined by an official, accredited laboratory; every banned substance tested for was below the detection limit.Reachable. If there is a problem you have someone here — by email and WhatsApp, with a name and address in the legal notice.Your rights apply. 14 days to withdraw, a proper invoice, traceable shipping.

I have seen Magic Milk cheaper elsewhere — is it the same thing?

We assume not. There are sellers offering Magic Milk without being entitled to — with no link to the manufacturer, no lab reports, no proof of what is in the goods. We expressly distance ourselves from those offers.With food supplements it is not about saving a few euros, it is about what you take every day. If nobody can say what is inside, the price is the smallest problem.

Do you accept liability for goods I bought elsewhere?

No. For products not bought through Magic Milk Germany we accept no liability and give no warranty — not even if the packaging looks like ours.The reason is simple: we can only stand behind goods whose route we know. For everything else we know neither what is inside nor how it was stored or filled.Come across something that looks like Magic Milk but is not from us? Write to us — we will look into it.

Why is Magic Milk not cheaper?

Because the price hangs on what is inside. One pack contains ten plant-based ingredients plus milk powder — among them fenugreek, milk thistle, dandelion, chamomile, ginger, cinnamon, cumin, citrus peel and wheat germ. Raw materials like these in decent quality cost many times more than cheap bulk goods.And exactly those raw materials carry the things people take Magic Milk for in the first place: that it tastes good and you remember the taste, that the blend fits its purpose — and that you keep it up every day. You do not get that with cheap ingredients.Anyone offering the same box for half the price is saving in exactly that place. What is really inside then, nobody can say — and a wrongly composed plant blend is not simply weaker, it can also cause complaints. So we would rather say it openly: it cannot be cheaper without becoming a different product.

Terms of service

Terms and Conditions

Magic Milk Germany

Version: 06.05.26

Overview

Welcome to Magic Milk Germany.

The terms “we”, “us” and “our” refer to Magic Milk Germany.

Magic Milk Germany operates this online shop and this website, including all associated information, content, features, tools, products and services, in order to provide you as a customer with an individual shopping experience.

Our shop is built on Shopify. Shopify provides the technical platform through which we are able to offer you our products and services.

The following terms and conditions, together with the policies referred to in them, describe your rights and obligations when using our website, our online shop and our services.

Please read these terms and conditions carefully. They contain important information about orders, pre-orders, delivery times, returns, cancellations, payment disputes, warranty, liability and other legal matters.

By visiting, using or purchasing through our website, you agree to these terms and conditions and to our privacy policy.

If you do not agree to these terms and conditions or to our privacy policy, you may not use our website, our shop or our services.

Section 1 – Access, account and customer data

(1) By using our services you declare that you are of full age and legal capacity, or that you are acting with the consent of a legal representative.

(2) Certain details may be required in order to use our online shop or to purchase our products, in particular:

name
email address
telephone number
billing address
delivery address
payment information
order information

(3) You warrant that all details you provide are complete, correct, current and truthful.

(4) The customer is obliged to state the delivery address, email address and telephone number correctly in particular. Incorrect, incomplete or unreachable details can lead to delays, returned shipments, failed deliveries or additional costs.

(5) If additional costs arise from incorrect customer data, in particular return costs, renewed shipping costs, handling fees or storage costs, these may be invoiced to the customer or offset against refund amounts, to the extent legally permitted.

(6) You alone are responsible for the security of your login details and for all activity through your customer account. Transferring, passing on, selling or making unauthorised use of a customer account is prohibited.

Section 2 – Our products

(1) We endeavour to present our products, product images, descriptions, colours, packaging and information in the online shop as accurately as possible.

(2) Deviations in colour, presentation or visual impression may result from screen settings, devices, lighting conditions or technical rendering and do not constitute a defect, provided the goods delivered substantially correspond to the contractually agreed condition.

(3) Product descriptions, product images, availability, prices and content may be updated, adjusted or removed at any time.

(4) We reserve the right to withdraw products from our range at any time, to limit quantities or to refuse deliveries in certain cases, to the extent legally permitted.

(5) Unless expressly stated otherwise, our products are intended for the customer’s personal use and not for commercial resale, unauthorised distribution or export.

(6) Our products are not medicinal products. Information on use, ingredients or recommendations serves as general product information and does not replace medical advice.

Section 3 – Orders and conclusion of contract

(1) By placing an order, the customer makes a binding offer to conclude a purchase contract.

(2) The purchase contract comes into effect as soon as we accept the order, in particular by order confirmation, acceptance of payment, shipping confirmation or handover to the shipping process.

(3) On completion of the order a purchase contract arises pursuant to sec. 433 of the German Civil Code (BGB). The seller is obliged to deliver the goods and transfer ownership. The buyer is obliged to pay the purchase price and to accept the goods purchased.

(4) Processing and acceptance of an order requires in particular the successful receipt or successful authorisation of payment.

(5) Please check your order carefully before completing it. Once the order has been accepted, changes or cancellation requests may no longer be taken into account depending on the stage of processing.

(6) We reserve the right to refuse, adjust or cancel orders, in particular in the case of:

obvious pricing or system errors
failed payment
suspected misuse
suspected commercial resale
incorrect or incomplete details
lack of availability
breach of these terms and conditions

(7) If an order is not accepted, is changed or is cancelled, we will where possible inform the customer using the email address, telephone number or billing address given with the order.

Section 3A – Pre-orders / reservations

(1) Products marked in the online shop as “pre-order”, “preorder”, “reservation”, “order now” or similar are not ready for immediate dispatch at the time of purchase.

(2) The pre-order notice is displayed clearly before the purchase is completed, in particular in the product area, cart, checkout or immediately before payment.

(3) By completing the order, the customer expressly confirms that they are placing a pre-order and accept the conditions that apply to it.

(4) Pre-orders form part of our internal security, inspection and reservation system. This may include the following processes, among others:

quality controls
authenticity checks
security releases
batch checks
warehouse allocation
approval procedures
import and customs controls
shipping releases
internal documentation and control processes

(5) These inspection and security measures serve in particular to protect against counterfeit, tampered or unauthorised products, some of which, to our knowledge, are present on the European market.

(6) Counterfeit or tampered products may differ considerably in composition, ingredients, quality, storage or origin and may therefore carry possible health risks, intolerances or undesirable side effects.

(7) We work directly with authorised partner structures and with the manufacturer and distribute exclusively original, tested and controlled goods.

(8) The delivery time for pre-orders is generally approx. 4–8 working days. Depending on availability, production processes, import routes, customs clearance, security checks, quality checks, high demand or logistics processes, processing may however also take 10–14 working days or longer.

(9) Delivery delays due to:

high demand
production processes
inspection and security processes
import and customs controls
warehouse processes
delays at shipping service providers
international transport routes
technical system processes

do not automatically constitute a material defect within the meaning of sec. 434 BGB and do not automatically entitle the customer to immediate cancellation, a refund or a claim for damages.

(10) Cancellation of pre-orders before dispatch is generally excluded where the goods have already been individually reserved, scheduled or included in internal processing, inspection, release or shipping processes.

(11) Depending on the stage of processing, the seller may voluntarily offer alternative solutions, in particular:

product exchange
exchange for available goods
partial dispatch
alternative variants
individual adjustment of the order

There is no entitlement to a particular alternative solution.

(12) The statutory right of withdrawal remains unaffected and applies after receipt of the goods in accordance with the statutory provisions on distance contracts, in particular secs. 312g and 355 BGB, unless a statutory ground for exclusion applies.

(13) Customers are informed automatically about relevant processing, shipping or tracking information by email, SMS or through other communication channels provided.

(14) The customer is obliged to state their email address, telephone number and delivery address correctly and to check their messages and spam folder regularly.

(15) In addition, the general statutory provisions of German contract and civil law apply, in particular secs. 241, 280, 312g, 355, 433 and 434 BGB.

Section 3B – Returns & cancellation centre

(1) For enquiries concerning:

cancellations
refunds
returns
order changes
exchanges
payment disputes
refusals of acceptance

our official returns and cancellation centre is generally to be used:

Complete a returns and cancellation request here

(2) The customer is obliged to complete the form fully, correctly and truthfully.

(3) Only through the returns and cancellation centre can a request be assigned, examined and processed correctly.

(4) Incomplete, incorrect or contradictory details can delay processing or mean that a request cannot be examined conclusively.

(5) Submitting a form does not constitute automatic agreement to a cancellation, refund, return or other change.

(6) Every request is examined on the basis of the relevant order status, payment status, shipping status, stage of processing, these terms and conditions and the statutory provisions.

(7) For pre-orders it is examined in particular whether the order is already in reservation, inspection, release, preparation, handover to shipping or in the shipping process.

(8) Deliberately false, misleading or abusive statements within forms, payment disputes, refund requests or other matters may be pursued legally and forwarded to payment service providers, platforms, review bodies or competent authorities.

Section 4 – Prices, payment and invoicing

(1) All prices, discounts, shipping costs and special offers may be changed without prior notice.

(2) The price shown at checkout at the time of the order and confirmed in the order confirmation is decisive.

(3) Unless expressly stated otherwise, prices include statutory VAT where applicable.

(4) Shipping costs, handling fees, customs charges, import duties or other additional costs may apply separately and are shown at checkout or as part of the order, insofar as they are charged by us.

(5) For deliveries outside Germany or outside the European Union, additional costs may arise, in particular:

customs charges
import VAT
import duties
handling fees charged by external service providers

The customer bears these costs, to the extent legally permitted and unless expressly stated otherwise.

(6) The customer undertakes to provide complete and correct payment and billing information.

(7) The customer warrants that they are entitled to use the chosen means of payment.

(8) Payment reversals, chargebacks or buyer protection cases raised without prior clarification through our returns and cancellation centre may be examined and contested within the scope of the legal options available.

(9) In the event of breaches of duty arising from the contractual relationship, damages or additional costs incurred may be asserted pursuant to sec. 280 BGB, provided the statutory requirements are met.

Section 4A – DHL cash on delivery

(1) The payment method DHL cash on delivery is available exclusively for delivery addresses within Germany.

(2) Customers who select cash on delivery as the payment method must generally select the shipping method “DHL cash on delivery”.

(3) DHL cash on delivery is an additional premium service provided by the shipping service provider DHL. Payment is made only when the shipment is handed over by the courier.

(4) Depending on the courier’s options, payment may be made in cash or by card. There is no entitlement to a particular payment method on delivery.

(5) Additional shipping and cash-on-delivery charges apply for DHL cash on delivery. Costs start at EUR 14.99 and may vary depending on the delivery area, shipping method or the fees charged by the shipping service provider.

(6) If the customer inadvertently selects a different shipping option when choosing cash on delivery as the payment method, the order nevertheless remains valid and is not cancelled automatically.

(7) In that case the seller is entitled to change the selected shipping method subsequently to DHL cash on delivery, provided the order was placed as a cash-on-delivery order.

(8) The shipping, cash-on-delivery, handling or service provider costs incurred for this are adjusted accordingly and may be charged subsequently, invoiced or offset against refund amounts, to the extent legally permitted.

(9) By completing the order, the customer expressly agrees that where cash on delivery is selected as the payment method, only DHL cash on delivery may be used as the shipping method.

(10) The customer is obliged to have the full invoice amount available on delivery and to accept the shipment properly.

(11) If acceptance is refused, the shipment is not collected, delivery fails for reasons for which the customer is responsible, or the shipment is returned to the seller for other reasons for which the customer is responsible, the resulting costs may be asserted, to the extent legally permitted.

(12) These include in particular shipping costs, cash-on-delivery charges, return costs, repatriation fees, handling costs, storage costs and other costs actually incurred by external service providers.

(13) Where a right to a refund exists, the costs incurred may be offset against the refund amount, to the extent legally permitted.

(14) If an existing refund amount is not sufficient to cover the costs incurred, or if there is no right to a refund, we reserve the right to invoice the costs actually incurred and demonstrable separately, to the extent legally permitted.

Section 4B – Local collection

(1) Where local collection is offered at checkout, the customer may select this option.

(2) Local collection is only possible after prior confirmation by us and does not constitute a guaranteed collection option.

(3) A one-off service fee of EUR 3.99 applies for local collection. This covers the reservation of the order and priority handling by our warehouse.

(4) Collection is only possible at the locations currently available. The availability of individual locations may change depending on stock, order volume, organisational processes or operational reasons.

(5) Collection takes place only after prior release by our warehouse. Without express confirmation there is no entitlement to immediate or guaranteed collection.

(6) If no release for collection is given within 24 hours of the order being received, or if collection is not possible for organisational, operational or stock-related reasons, we reserve the right to switch the order to standard shipping.

(7) If the order is switched to standard shipping, shipping costs of EUR 6.99 apply. These may be invoiced to the customer separately and must be settled before dispatch, unless they were already paid at checkout.

(8) By selecting local collection, the customer agrees to this arrangement.

(9) A valid and reachable telephone number is required in order to use local collection.

(10) Communication about collection confirmation, appointment arrangements and important order information may take place by telephone.

(11) If we cannot make contact, or if no valid telephone number was provided, we reserve the right to switch the order to standard shipping.

(12) The customer’s statutory right of withdrawal remains unaffected.

Section 5 – Shipping and delivery

(1) Delivery is made to the delivery address given by the customer during the order process.

(2) The customer is obliged to provide a complete and correct delivery address.

(3) We accept no liability for deliveries to incorrect, incomplete or unreachable addresses, insofar as the customer is responsible for the error.

(4) All delivery times stated are non-binding estimates unless a binding delivery date has been expressly promised.

(5) Delays caused by shipping service providers, customs clearance, official measures, force majeure, technical system failures or other events outside our control are not our responsibility.

(6) Dispatch is carried out by shipping service providers selected by us.

(7) Once the goods have been handed over to the shipping service provider, the customer normally receives a shipping confirmation and a tracking number.

(8) After handover to the shipping service provider it can take 24–48 hours for the first tracking updates to appear, for system-related reasons.

(9) After handover to the shipping service provider, changes to the delivery address or cancellations are generally no longer possible.

(10) The passing of risk is governed by the statutory provisions.

Section 5A – Proof of delivery and delivery confirmation

(1) Delivery is deemed to have taken place as soon as the shipment has been marked as delivered according to the shipping service provider’s tracking, unless there is evidence to the contrary.

(2) This applies in particular to:

handover to the customer
handover to residents of the building
handover to neighbours
delivery to parcel shops
delivery to pick-up stations
documented deposit at the agreed place
delivery in accordance with a drop-off authorisation

(3) Electronically recorded delivery information from the shipping service provider, in particular delivery status, time stamp, place of delivery, place of deposit or signature, may be used as proof of delivery.

(4) The customer agrees that this proof of delivery may be used in the event of payment disputes, buyer protection cases, chargebacks, disputes or legal proceedings.

Section 5B – Customer’s duty to cooperate

(1) The customer is obliged to cooperate with the delivery of the goods.

(2) This includes in particular:

providing a correct delivery address
providing a reachable email address
providing a reachable telephone number where required
checking the shipment tracking regularly
accepting the shipment
collecting it from a parcel shop or pick-up station in good time
cooperating in the event of delivery problems

(3) If the customer does not comply with this duty to cooperate, we are not liable for any resulting delays or problems, insofar as the customer is responsible for them.

(4) If additional costs arise from a lack of cooperation, these may be invoiced to the customer or offset against refunds, to the extent legally permitted.

Section 5C – Undelivered shipments

(1) If a shipment cannot be delivered for reasons for which the customer is responsible, we reserve the right to invoice the resulting costs to the customer.

(2) This applies in particular to:

an incorrect address
an incomplete address
an unreachable delivery address
refusal of acceptance
failure to collect
lack of cooperation
an incorrect telephone number or email address
failed delivery due to the customer’s fault

(3) Possible costs include in particular:

return costs
renewed shipping costs
handling fees
storage costs
repatriation fees
costs of external shipping service providers

Section 5D – Partial deliveries

(1) We reserve the right to send orders in partial deliveries where this is necessary for faster, safer or more efficient handling and is reasonable for the customer.

(2) Partial deliveries may occur in particular with pre-orders, high demand, international shipments or differing product availability.

(3) The customer is informed about relevant shipping information where technically possible.

Section 5E – Shipment tracking

(1) Once an order has been dispatched, the customer normally receives a tracking number by email, SMS or through the relevant system.

(2) The customer is obliged to check the shipment tracking independently.

(3) In the event of anything unusual, in particular an attempted delivery, storage at a parcel shop, an address problem or a return, the customer must cooperate appropriately.

Section 5F – Liability for shipping service providers

(1) Dispatch takes place through external service providers over whose internal processes we have no direct influence.

(2) We accept no liability for delays, misrouting, delivery problems or other performance failures on the part of the shipping service provider, to the extent legally permitted and where we are not responsible for the cause.

(3) The customer’s claims against the shipping service provider remain unaffected.

Section 5G – Refusal of acceptance

(1) Refusing acceptance without reason, or deliberately not accepting an order that has already been dispatched, does not replace a regular cancellation.

(2) Pursuant to sec. 433(2) BGB, the buyer is generally obliged to pay the purchase price and to accept the goods purchased.

(3) If additional costs arise from refusal of acceptance, failure to collect or repatriation, these may be invoiced to the customer or offset against refund amounts, to the extent legally permitted.

(4) These include in particular:

shipping costs
return costs
handling fees
repatriation fees
storage costs
renewed shipping costs
fees charged by external service providers

(5) For international shipments or special shipping methods, repatriation and handling costs may be higher.

Section 6 – Returns, withdrawal and refunds

(1) The statutory right of withdrawal for consumers remains unaffected.

(2) For distance contracts, the statutory provisions under secs. 312g and 355 BGB apply in particular, unless a statutory ground for exclusion applies.

(3) The withdrawal period and the precise conditions are set out in our withdrawal policy.

(4) Returns must be registered in advance through our official returns and cancellation centre:

Request a return, refund or cancellation here

(5) A return without prior registration may delay processing or make correct assignment more difficult.

(6) Returns may involve costs depending on the destination country, shipping service provider, reason for return and the return solution chosen.

(7) If a return label provided by us is used, costs of up to EUR 15 or more may arise, in particular for:

the return label
shipping costs
handling effort
inspection of the return
storage and restocking processes
external service provider costs

(8) The customer bears the return costs, to the extent legally permitted and unless stated otherwise in the withdrawal policy or in the returns process.

(9) Refunds are made after the returned goods have been examined and assigned to the order.

(10) Shipping, return, handling or additional costs already incurred may be offset against refund amounts, to the extent legally permitted.

(11) For reasons of hygiene, opened, damaged, used or unsealed products may be excluded from being taken back, where the statutory requirements for this are met.

Section 7 – Payment disputes, chargebacks and buyer protection

(1) Before opening a chargeback, buyer protection case, payment dispute or reversal, our official returns and cancellation centre must be used first:

Have a payment case, refund or cancellation examined here

(2) We expressly ask customers to await an examination by our support team.

(3) Unjustified payment disputes, chargebacks, buyer protection cases or abusive reversals despite a properly marked order, accepted terms and conditions, services rendered or documented dispatch may be examined and contested within the scope of the legal options available.

(4) In the event of breaches of duty arising from an existing contractual relationship, damages or additional costs incurred may be asserted pursuant to sec. 280 BGB, provided the statutory requirements are met.

(5) We reserve the right to use order records, checkout logs, payment data, shipping data, tracking data, proof of delivery, communication histories, form entries and system logs for examination, defence or forwarding to payment service providers, platforms, review bodies or competent authorities.

(6) Deliberately false, misleading or abusive statements may have legal consequences.

Section 8 – Documentation and evidence

(1) In order to process, safeguard and examine orders properly, we document relevant system and communication processes.

(2) These include in particular:

order times
payment status
checkout notices
acceptance of the terms and conditions
shipping status
tracking data
proof of delivery
form entries
return requests
communication histories
support enquiries
processing status
system logs

(3) This evidence may be used to:

handle customer enquiries
examine returns
examine cancellation requests
clarify payment disputes
defend against unjustified chargebacks
communicate with payment service providers
carry out legal examination
maintain internal documentation

(4) The customer is obliged to provide all details fully, correctly and truthfully.

Section 9 – Intellectual property

(1) Our website, our shop, our texts, product descriptions, images, graphics, designs, videos, audio files, trade marks, logos, product names, slogans, concepts and other content are the property of Magic Milk Germany, associated rights holders or licensors.

(2) This content is protected by copyright, trade mark law and other intellectual property rights.

(3) Use of our services is permitted for personal, non-commercial purposes only.

(4) Without our prior written consent, it is prohibited to do the following with content from our website:

copy it
reproduce it
distribute it
alter it
store it
republish it
use it for your own shops
use it for third-party advertising
exploit it commercially
use it as a template for your own product pages or offers

(5) Infringements of our rights may be pursued legally.

(6) All rights not expressly granted are reserved.

Section 10 – Optional tools and AI agent

(1) Optional tools, chat features, forms or AI-assisted services may be provided on our website.

(2) Our AI agent can help customers with general questions, in particular about:

products
use
ingredients
recommendations
delivery times
order status
collections
general information

(3) The AI agent is located at the bottom left of our website.

(4) Using the AI agent does not replace legal, medical or individual advice.

(5) For binding matters such as cancellations, returns, refunds, payment disputes or order changes, the returns and cancellation centre must still be used exclusively:

Open the returns and cancellation centre

(6) We may also use third-party tools. These are provided “as available”. The terms of the respective third-party providers may apply in addition.

Section 11 – Third-party links

(1) Our services may contain links or references to third-party websites, services or content.

(2) We are not responsible for the content, accuracy, security or availability of external websites.

(3) Access to external websites is at your own risk.

(4) Complaints, claims or questions about third-party products, services or content must be addressed directly to the provider concerned.

Section 12 – Relationship with Shopify

(1) Our shop is operated technically through Shopify.

(2) Shopify provides the platform through which we offer our products and services.

(3) All sales and purchases are, however, made directly between the customer and Magic Milk Germany – Mertorhan Avci.

(4) Shopify is not the customer’s contractual partner in relation to the purchase of our products.

(5) Shopify is not liable for claims, damages or losses arising from orders, products, deliveries or other transactions with Magic Milk Germany, to the extent legally permitted.

Section 13 – Data protection

(1) Personal data is processed in accordance with our privacy policy.

(2) Our privacy policy is available at the following link:

Open the privacy policy

(3) As our shop is operated through Shopify, personal data may also be processed by Shopify.

(4) Further information about the processing of personal data can be found in our privacy policy and, where applicable, in the privacy notices of Shopify and other service providers used.

Section 14 – Feedback, reviews and customer content

(1) Where customers submit feedback, reviews, images, videos, messages, suggestions or other content, they warrant that they are entitled to do so.

(2) The customer warrants that their content does not infringe the rights of third parties, in particular no copyright, trade mark, personality or data protection rights.

(3) We may use feedback and reviews within the scope of the legal options available to improve, present and promote our services.

(4) We reserve the right to remove content or not to publish it if it is unlawful, offensive, misleading, abusive, untrue or infringes rights.

(5) The customer is solely responsible for the accuracy and lawfulness of the content they submit.

Section 15 – Errors, inaccuracies and omissions

(1) Information on our website may contain errors, inaccuracies or omissions.

(2) This may concern in particular:

product descriptions
prices
discounts
availability
delivery times
shipping costs
promotions
technical details

(3) We reserve the right to correct errors at any time, update information or cancel orders, to the extent legally permitted.

(4) Obvious pricing or system errors do not give rise to any entitlement to delivery at the incorrect price.

Section 16 – Prohibited uses

(1) Use of our services is permitted for lawful purposes only.

(2) The following are prohibited in particular:

unlawful use
abusive use
submitting false or misleading information
infringing intellectual property rights
harassing, insulting or threatening staff
phishing, spam, scraping or automated data collection
technical attacks
circumventing security features
use for unauthorised resale
manipulating forms, reviews or payment disputes

(3) In the event of a breach of these terms, we reserve the right to block accounts, refuse orders, take legal action or inform the competent authorities.

Section 17 – Termination of the contractual relationship

(1) We may restrict or terminate access to our services if a customer breaches these terms and conditions or uses our services abusively.

(2) Payment obligations already incurred remain unaffected.

(3) Provisions which by their nature are intended to continue in force remain in effect after termination, in particular provisions on intellectual property, liability, data protection, payment disputes, documentation, indemnity and applicable law.

Section 18 – Warranty

(1) The statutory warranty rights apply.

(2) The condition of the goods is determined by the product description, the statutory requirements and the contractually agreed characteristics.

(3) Delays with pre-orders due to inspection, security, import, customs, warehouse or shipping processes do not automatically constitute a material defect within the meaning of sec. 434 BGB.

(4) Minor visual deviations, packaging adjustments or production-related differences do not constitute a defect, provided the goods correspond in function, quality and essential characteristics to the contractually agreed condition.

(5) There are no warranty claims for damage caused by improper use, incorrect storage, tampering, external influence or use contrary to the instructions.

Section 19 – Limitation of liability

(1) We are liable without limitation for damage arising from injury to life, body or health that is based on an intentional or negligent breach of duty by us, our legal representatives or our vicarious agents.

(2) We are also liable without limitation in cases of intent and gross negligence.

(3) In the event of slightly negligent breach of material contractual obligations, we are liable only for the foreseeable damage typical of the contract.

(4) Any further liability is excluded, to the extent legally permitted.

(5) Liability under mandatory statutory provisions remains unaffected.

(6) We are not liable for delays or performance failures outside our control, in particular caused by:

shipping service providers
customs authorities
international transport
force majeure
official measures
technical failures of external systems
payment service providers
Shopify or third-party providers

insofar as we are not responsible for those circumstances.

Section 20 – Indemnity and reimbursement of costs

(1) The customer undertakes to indemnify us against damage, claims, costs or demands of third parties arising from a culpable breach by the customer of these terms and conditions, statutory provisions or third-party rights.

(2) This applies in particular to:

false statements
abusive payment disputes
unjustified chargebacks
infringement of intellectual property rights
unlawful reviews or content
abusive use of our services

(3) If we incur additional costs as a result of a breach of duty by the customer, these may be asserted in accordance with the statutory provisions, in particular sec. 280 BGB.

Section 21 – Severability

(1) Should any provision of these terms and conditions be wholly or partly invalid, unlawful or unenforceable, the validity of the remaining provisions remains unaffected.

(2) The statutory provisions apply in place of the invalid provision.

Section 22 – Waiver, interpretation and entire agreement

(1) A failure to exercise or enforce a right or provision of these terms and conditions does not constitute a waiver of that right.

(2) These terms and conditions and the policies referred to in them form the basis for the use of our services and for orders.

(3) Ambiguities in the interpretation of these terms and conditions may not automatically be interpreted against the user of the terms, to the extent legally permitted.

Section 23 – Assignment

(1) The customer may not assign or transfer rights or obligations arising from the contractual relationship without our prior written consent.

(2) We may transfer rights and obligations, to the extent legally permitted and where legitimate interests of the customer do not conflict.

Section 24 – Applicable law and place of jurisdiction

(1) The law of the Federal Republic of Germany applies, excluding the UN Convention on Contracts for the International Sale of Goods.

(2) In relation to consumers, this choice of law applies only insofar as it does not deprive the consumer of the protection afforded by mandatory consumer protection provisions of the state in which the consumer has their habitual residence.

(3) If the customer is a merchant, a legal person under public law or a special fund under public law, the place of jurisdiction is the registered office of Magic Milk Germany, to the extent legally permitted.

(4) For consumers, the statutory places of jurisdiction apply.

Section 25 – Headings

The headings in these terms and conditions serve only to improve clarity and have no bearing on legal interpretation.

Section 26 – Changes to these terms and conditions

(1) The current version of these terms and conditions is available on our website at any time.

(2) We reserve the right to adjust these terms and conditions where necessary, in particular in the event of changes to the legal situation, technical processes, payment processes, shipping processes or our services.

(3) For orders already completed, the terms and conditions incorporated at the time of the order generally apply, unless otherwise provided by law.

Section 27 – Contact information

If you have questions about these terms and conditions or about orders, please contact:

Magic Milk Germany – Mertorhan Avci
Email: info@magicmilk.de
Support: support@magicmilk.de
Phone / WhatsApp: +49 15565408252

Official returns and cancellation centre:
Complete a returns and cancellation request here

This English version is a translation provided for your convenience. In the event of any discrepancy, the German version at magicmilk.de shall prevail.