Shipping policy - Magic Milk Germany
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Last updated: June 9, 2026
These shipping terms apply to orders placed through our online shop Magic Milk Germany.
We process and ship orders with the greatest possible care. The following information explains which countries we ship to, which delivery times may apply, how shipment tracking works and what must be considered in cases of delivery issues, incorrect addresses, returns, refusal of acceptance or international shipments.
We ship orders to:
The availability of certain shipping countries, shipping methods or shipping providers may vary depending on the product, order value, weight, destination country and technical shipping options shown during checkout.
If delivery to a specific country is not possible for legal, customs, logistical or technical reasons, we reserve the right to review the order and inform the customer accordingly.
The applicable shipping costs are shown during checkout.
Shipping costs may vary depending on:
The shipping costs shown during checkout are decisive.
For international shipments, additional customs duties, import charges, taxes or handling fees may be charged by customs authorities or shipping providers. These costs are not always included during checkout and may have to be paid by the recipient.
In selected cases, we offer the option of local pickup. Local pickup includes the reservation of your order as well as priority processing by our warehouse. A one time service fee of 3.99 Euro applies for this service.
Your order will be prepared specifically for you after receipt and made ready for fast pickup. A response regarding pickup usually takes place within 1 to 3 days.
Pickup is currently available at the Siegen location. The Berlin and Cologne locations are currently unavailable.
Pickup is only possible after prior confirmation by our warehouse. Pickup is not automatically guaranteed and is only possible if the order has been approved by our warehouse and can be carried out for organizational and operational reasons.
If no approval for pickup is issued within 24 hours after receipt of the order, or if pickup is not possible for organizational, operational or warehouse related reasons on our side, the order will automatically be changed to standard shipping.
For standard shipping, shipping costs of 6.99 Euro apply. These costs will be charged to the customer separately or must be paid before shipping.
By selecting pickup, the customer agrees to this regulation.
A valid and reachable phone number is required for the use of the pickup service. Communication regarding pickup confirmation, appointment scheduling and important order information will take place by phone.
If contact cannot be made or no valid phone number has been provided, we reserve the right to change the order to standard shipping.
The payment method DHL Cash on Delivery is only available for customers with a delivery address within Germany.
To use this payment method, DHL Cash on Delivery must be selected expressly under the shipping options during checkout. For this payment method, only the DHL Cash on Delivery shipping method is available for German delivery addresses.
DHL Cash on Delivery is an additional premium service provided by DHL. You receive your shipment conveniently directly from the DHL delivery person and pay the due amount only when your order is handed over.
Payment is made directly to DHL at the time of delivery. Depending on availability with DHL, payment may be made in cash or by card.
This shipping and payment option is only available within Germany.
A one time fee starting from 14.99 Euro applies for DHL Cash on Delivery. This fee includes shipping and cash on delivery charges.
DHL Cash on Delivery is especially suitable for customers who prefer to pay only when the shipment arrives.
Please make sure that the full payment amount is available at the time of delivery and that a person able to pay can accept the shipment.
In case of non acceptance of the shipment, refusal of acceptance, failure to collect the shipment, lack of cooperation during delivery or incorrect or incomplete address information, return shipping costs, shipping costs, cash on delivery fees and other actually incurred costs may apply.
These costs may be offset against the refund amount in the event of a refund or charged to the customer separately, where legally permitted.
Refusal of acceptance or failure to collect the shipment does not replace a proper cancellation and does not replace a proper withdrawal.
The customer’s statutory right of withdrawal remains unaffected.
Shipping is carried out through suitable shipping providers depending on the order, destination country, parcel size and shipping route.
We may use national and international parcel services. Depending on availability and shipping method, delivery may be carried out by different shipping partners.
There is no entitlement to a specific shipping provider unless a specific shipping method has been expressly selected as binding during checkout.
Orders are processed after receipt of payment or after successful payment confirmation.
Processing time may vary depending on order volume, payment review, product availability, public holidays, weekends, preorders, quality checks or warehouse processes.
For products that are regularly available, handover to the shipping provider usually takes place as quickly as possible.
For preorders or reservations, different processing times may apply. These are communicated before purchase, during checkout, in the terms and conditions or in other legal notices.
The estimated delivery times after handover to the shipping provider are usually:
For international shipments, customs checks, import procedures, local public holidays, longer transport routes or processing by local shipping partners may cause delays.
Delivery times are estimated and may vary in individual cases.
Unless another delivery period has been agreed, the statutory rules on delivery apply. For preorders, reservations or expressly communicated different delivery times, the information provided before purchase applies.
Preorders or reservations refer to products that are not yet ready for regular shipping at the time of the order or that will become available at a later date.
Preorders may go through the following steps in particular:
All preorders are generally processed in the order in which they are received.
For preorders, the regular delivery times usually begin only after the goods are available, checked, approved and handed over to the shipping provider.
Further information about preorders, reservations and cancellations can be found in our terms and conditions:
As soon as your order has been handed over to the shipping provider, you will usually receive a shipping confirmation with a tracking number, provided that tracking is available for the selected shipping method.
The shipping confirmation may be sent by email, SMS or through the contact details provided by you.
Please note:
For deliveries outside the European Union, additional costs may apply, in particular:
These costs are charged by the competent authorities, customs offices or shipping providers of the destination country and are generally payable by the recipient, unless expressly agreed otherwise.
We have no influence on the amount, calculation or collection of these fees and cannot provide binding information in this regard.
Before placing an order outside the European Union, please inform yourself about possible import regulations, customs rules and fees in your country.
If an international shipment is returned to us due to unpaid import charges, refusal of customs clearance, lack of cooperation by the recipient or refusal of acceptance, any resulting shipping costs, return costs, customs costs, storage costs, processing costs or return transport costs may be charged to the customer or deducted from a possible refund.
The customer is required to provide a complete, correct and deliverable shipping address during checkout.
Before completing the order, please check in particular:
Many delivery issues are caused by incorrect, incomplete or non traceable addresses. These include missing house numbers, incorrect postal codes, incorrect street names, missing doorbell labels, names not found on the mailbox or incomplete address additions.
Once an order has been handed over to the shipping provider, an address change can no longer be guaranteed.
If a shipment cannot be delivered due to an incorrect, incomplete, non traceable or non deliverable address, this is not the responsibility of Magic Milk Germany if the shipment was properly sent to the address provided by the customer.
This applies in particular to:
In such cases, the resulting costs may be charged to the customer or deducted from a possible refund.
These costs include in particular:
A new shipment will usually only be made after confirmation of the correct delivery address and payment of the newly incurred shipping costs.
The customer is responsible for ensuring that the shipping provider can actually find the delivery address provided and deliver the shipment.
If the recipient cannot be found at the provided address, if the name is missing from the doorbell or mailbox, or if a company, floor, apartment number or necessary address addition is missing, the shipment may not be delivered successfully.
In this case, the customer is responsible for the incorrect or incomplete deliverability of the address.
If the shipment is returned to us for this reason, the rules regarding undeliverable shipments, returns and new shipping costs apply accordingly.
Please check your delivery address carefully before completing the order.
After receipt of the order, address changes can only be considered as long as the order has not yet been processed, packed, handed over to the fulfillment center or transmitted to the shipping provider.
Once the order is in the shipping process, a change of delivery address can no longer be guaranteed.
If the customer has provided an incorrect address and the order has already been shipped, the customer is responsible for any resulting delays, returns or additional costs.
If a shipment cannot be delivered and is returned to us, we will review the reason for the return after receiving the returned shipment.
A return may occur in particular due to:
A return to us does not automatically mean that the customer is entitled to a full refund.
Depending on the reason for the return, shipping costs, return costs, processing costs or additional costs already incurred may be charged or deducted from a possible refund.
After receiving the returned shipment, one of the following solutions may be offered depending on the case:
Refusal of acceptance, failure to collect or lack of cooperation during delivery does not constitute an automatic cancellation, automatic withdrawal or automatic termination of the contract.
If the customer refuses acceptance, does not collect the shipment from a parcel shop or pickup station, does not pay required customs or import charges or otherwise does not cooperate with delivery, additional costs may arise.
These costs may be charged to the customer or deducted from a possible refund.
These costs include in particular:
A refusal of acceptance does not replace a proper withdrawal declaration. If you wish to exercise your right of withdrawal, you must clearly inform us or use our Cancellation and Return Center:
Open Cancellation and Return Center
Your statutory right of withdrawal remains unaffected.
Depending on the shipping provider, a shipment may be redirected to a parcel shop, pickup station or packstation.
The availability of such delivery options depends on the respective shipping provider and destination country.
Please note that not every shipping provider supports every type of packstation or pickup station.
If a shipment is deposited at a parcel shop or pickup station, the customer is responsible for collecting the shipment within the period specified by the shipping provider.
If the shipment is not collected on time and is returned to us, additional costs may arise.
Delivery delays may occur in particular due to:
We make every effort to inform customers as quickly as possible in the event of known delays.
Please check the shipment carefully after receipt.
If the goods arrive damaged, please contact us immediately at:
Email: reklamation@magicmilk.de
Please send us the following information for review:
The photos must show the damage clearly and understandably.
Please keep the product, packaging and shipping material until the matter has been reviewed.
We will review the case and handle further processing with the shipping provider where necessary.
Your statutory warranty rights remain unaffected.
If an item is missing, an incorrect item has been delivered or the delivery is incomplete, please contact us immediately at:
Email: reklamation@magicmilk.de
Please send us:
After receiving the information, we will review the case internally and offer a suitable solution depending on the case.
In cases of damaged goods, incorrect delivery, missing items or other issues with the shipment, we may request meaningful photos and information for review.
The submitted images must be real, unchanged and understandable. AI generated, subsequently edited, manipulated, misleading or internet sourced images will not be accepted as evidence.
If there is suspicion of manipulated or intentionally false evidence, we reserve the right to document the matter, request further evidence and have the matter legally reviewed.
If not all products in an order are available at the same time, we reserve the right to make partial deliveries.
The customer will not incur additional shipping costs if the partial delivery is initiated by us.
In the case of preorders, international shipments or separate delivery batches, individual products may be shipped at different times.
If a shipment is not accepted by the customer or acceptance is refused, the shipment may be returned to us.
In this case, shipping costs, return costs and processing costs already incurred may be charged or deducted from a possible refund.
Refusal of acceptance does not replace a withdrawal or a proper return request.
If you no longer want an order, please use the designated contact options or our Cancellation and Return Center:
Open Cancellation and Return Center
If a shipment is returned to us due to a shipping issue, we will review the reason for the return after receiving the returned shipment.
Depending on the cause, one of the following solutions may be offered:
Please note that a return to us does not automatically trigger a full refund.
If delivery is made to companies, hotels, reception points, parcel shops, service providers, third parties or temporary places of stay, it is the customer’s responsibility to ensure that the shipment can be accepted, assigned and collected there on time.
We are not liable for delays or issues that arise if the specified receiving location does not correctly assign the shipment, does not hand it over or if the recipient is no longer reachable there.
The customer’s statutory rights remain unaffected.
Shipping information is usually sent to the email address or phone number provided during checkout.
The customer is responsible for providing correct contact details and checking their email inbox, spam folder, SMS or other specified communication channels.
If email addresses or phone numbers are entered incorrectly, shipping information may not be delivered.
Information about returns, cancellations, withdrawal and refunds can be found in our Cancellation and Return Center:
Open Cancellation and Return Center
Further legal information can be found in our terms and conditions:
Your statutory right of withdrawal remains unaffected by these shipping terms.
If you have questions about shipping, delivery times, tracking, returns or delivery issues, please contact us at:
Magic Milk Germany Support
Email: support@magicmilk.de
WhatsApp and phone: +49 15565 408252
Please include your order number and the email address used for the order with every inquiry so that we can assign your request more quickly.
The power and effect of the ingredients in Magic Milk
Carefully selected ingredients that support your body in everyday life.
BOCKSHORNKLEE
One of the best known plants with effects & results in traditional nutrition. Often used by people who want to increase their appetite and increase their daily calorie intake
Supports your natural appetite for a long time in a magical way
WHEAT SEEDS
Natural source of valuable nutrients and energy that the body needs and absorbs in order to grow. Supports a balanced diet and can help supply your body with important building blocks.
Natural energy source
MILK POWDER & VITAMINS
A natural source of energy and protein - ideal for people who want to noticeably support their body in everyday life or during sport.
Provides your body with plenty of energy and protein
DANDELION & CRUCIFEROUS CRUMBS
Traditionally valued plants that are often associated with balanced digestion and an active metabolism.
Supports balanced digestion and metabolism
CHAMOMILE & THISTLE
Traditionally valued plants that complement the Magic Milk recipe with natural plant substances and contribute to a balanced blend.
Natural plant substances for your well-being
CITRUS PEEL & CINNAMON
Provides natural plant substances and ensures a fresh and pleasant taste profile.
Provides a fresh and pleasant taste
The Premium Collection combines a modern recipe with fruity and versatile variants.
From Magic Fruit and Magic Tea Pineapple to Magic Coffee - developed for anyone who wants to establish a calorie-conscious routine in their diet.
Ideal as an accompaniment to a conscious diet, even as part of a calorie deficit.
Note: The Magic Fruit Strawberry variant is designed for a different application in everyday life and is particularly suitable for people who do not focus on a calorie-reduced diet. Discover now and redefine your routine.
